Riverside Marriott Riverside, CA Hotel Profile Parent Company Profile Rooms 292   Year Built 1986   Employees 205   Job Openings    Website Make Hotel Reservations

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Riverside Marriott
3400 Market Street Riverside, CA 92501	Phone  (909) 784-8000 Reservations  (800) Marriott

Management

Managed by

Sunstone Hotel Properties, Inc. - San Clemente, CA

Property Description

We are located in downtown historic Riverside, just 20 minutes from the Ontario International Airport. We are pleased to offer a complimentary airport shuttle service (with 72-hr. advance reservation) for the convenience of our guests. Our 292 Oversized Guestrooms and 24 Suites include all the upscale amenities business and convention travelers expect including Executive Club Floor and Lounge, Business Center, Fitness Center, Outdoor Pool and Spa, Gift Shop, Hertz Car Rental Desk, and Concierge services. Our 14,000 sq. ft. of flexible meeting and banquet space with an additional 47,000 sq. ft. in the adjacent Riverside Convention Center provides our downtown with the ability to host small and mid-sized conventions. STSN High-Speed Internet in all meeting space and guestrooms. Wireless STSN High-Speed Internet service available in 1st floor areas including lobby, restaurant and lounge. We are located in historic downtown Riverside with over 100 shops, antique stores, and restaurants on our pedestrian mall within walking distance. Outstanding Golf Courses within several miles of hotel including Oak Quarry, Hidden Valley, and Empire Lakes. Other shopping venues include Galleria at Tyler and Ontario Mills. ** Hotel completed 5 Million Dollar Renovation. New F&B concepts including OLIO Ristorante featuring Italian Steak and Seafood, Espresso & More Coffee Cafe, and Martini's Lounge. Renovation completed September 2002. *** Our hotel believes in Associate Satisfaction = Guest Satisfaction = Profitability. The key to a successful hotel is satisfied customers. No hotel stays in business by ignoring this obvious rule. Here at Sunstone Hotels, we believe that the only way to put the customer first is to put the employee first. You can’t fake warmth and caring. If employees aren’t happy, they do not do their jobs with the same energy and spirit. Ultimately, this shows through to the guests. On the other hand, employees who feel valued and challenged will bring a very different energy to their work. We have worked very hard to create the kind of atmosphere at Sunstone that makes working here a positive, exciting experience.

Awards

Year-to-date April, 2004 - Overall Guest Satisfaction Score: 85.0 Sunstone Hotels: # 1 of 11 Full Service Marriott Hotels Associate Satisfaction Index ranks as one of the highest for Sunstone Hotels. Very low turnover. "Supplier of the Year" - Society of Government Meeting Planners 2001 "Best Breakfast Place" - Inland Empire Magazine 2002. "Corporate Business Partner of the Year" - Riverside Hispanic Chamber of Commerce 2000 "Corporate Business Partner of the Year" - International Relations Council 2001 Nominated as "One of the Best Places to Work in the Inland Empire" by The Business Press Poll 2002 and 2003 "Downtown Beautification Award" - Riverside Downtown Partnership 2003 "Best Hotel Chain" - Press Enterprise 2003 Marriott Financial Excellence Award 2003 Marriott General Manager Leadership Excellence Award 2003 Marriott Sales Leader of the Year, Franchise Partner, North America 2003

Property Statistics

Year built 1986 Last year renovated 2002 Number of rooms 292 Meeting rooms 14 Sq. ft. of meeting space 14,000 Banquet capacity 300 Number of employees 205		Our top markets    Group  Corporate  SMERF Peak season February - June; September - November Computer software Microsoft Office, Delphi, Telman, PMS, MARSHA
		Guest satisfaction rating 85.0 Last inspection score 90% Number of F&B outlets 3 F&B revenues split Outlets Banquets 40% 60%

Food & Beverage Outlets

Restaurants  Casual/3 meal  Italian

Lounges  Lobby

Amenities

Hotel Amenities
1 Outdoor Pool Outdoor hot tubs 1 Fitness Facility 1 Gift Shop Business Center Concierge services	Dual Line Telephones Data ports High Speed Internet-All Rooms In-room coffee/tea Newspaper (Mon-Fri)

Internet Links

Sunstone Hotels http://www.sunstonehotels.com

Riverside Convention Bureau http://www.riversidecb.com/riverframe2.htm

Greater Riverside Chamber of Commerce http://www.riverside-chamber.com/

Riverside Downtown Partnership http://home.pe.net/~rdp/

Riverside Marriott Homepage http://www.riversidemarriott.com

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