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Marcus Hotels & Resorts |
100 East Wisconsin Avenue
Suite 1950
Milwaukee, WI 53202 |
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Company Description |
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Beginning with the Pfister Hotel in 1962, Marcus Hotels and Resorts has grown to become an industry leader, operating a portfolio of upscale hotels and resorts nationwide. Each property aims to exceed guest expectations, providing a unique experience and comfortable atmosphere.
Managing over 3,600 rooms, Marcus Hotels and Resorts applies a rigorous discipline of revenue enhancement, cost containment, and uncompromising guest service for the mutual benefit of the property owner and the management company.
The Marcus Corporation is a Milwaukee based, publicly-traded company comprised of two divisions -- Marcus Hotels and Resorts and Marcus Theatres. Its portfolio includes 10 full-service hotels and resorts in five states and over 488 screens spanning four states.
Marcus Hotels and Resorts is a compelling force in the hospitality industry, with expertise in management, development, and historical renovations. Marcus holdings include a wide variety of properties ranging from city center meeting hotels to upscale resorts.
The senior management team collectively brings more than 225 combined years of experience in developing and operating luxury hotels and resorts, as well as managing branded first-class hotels. Our size enables us to provide significant economies of scale in purchasing, technology, and marketing, yet we are right-sized to provide personal attention and senior management involvement at every hotel we operate.
Distinctive Competencies At the center of impressive resources, Marcus Hotels and Resorts brings management and financial acumen in:- Meetings and conference marketing and management
- Spa and fitness
- Accommodations
- Retail
- Quality food and beverage
- Recreation and resort facilities
- Real estate management
Restoration Management is a strong suit of Marcus Hotels and Resorts. Our proven success in rebirthing properties spans more than 35 years, implementing a simple, clear approach to complex challenges. Every property has its own distinct challenges and opportunities. Our proficiency lies in evaluating, identifying and prioritizing areas of improvement.
Replenishing Leadership Marcus team members are experts at conceptualizing and rebuilding any facet of operations. Mr. Bill Otto, President and Chief Operating Officer, draws on his expertise and thorough knowledge of all aspects of hotel administration to assure that each Marcus owned or operated property receives attention, support and operating direction to prosper.
Every Marcus success begins with a clear focus on excellence. At Marcus, restoration management involves more than adding new brick and mortar. It involves restoring pride, profits, integrity, and vision, by creating a corporate culture for success at each property.
Re-energizing Systems Management systems are developed to work in concert with the owners’ core beliefs and philosophy. Whether as full owner, equity holder, or managing partner, we operate each property from a well developed, plain language business plan. We analyze all aspects of operations and recommend capital and staff enhancements. We then assume day-to-day management responsibility to ensure maximum return on investment.
Retaining the Best Human Resources Training that teaches essential skills and attitudes is reinforced consistently through unique, targeted incentives that ensure loyalty and enthusiasm. Training programs such as Marcus Magic, use the concept People Pleasing People to reaffirm Marcus' commitment to quality service through helpful and courteous associates. Recognized as innovative human resource specialists, Marcus attracts, trains and retains the right people for key positions in a hotel's renaissance. Our inclusive style encourages new ideas from every division and every associate, continually fine-tuning performance.
Revitalizing Properties You can see it in the impressive range of properties owned and/or operated by Marcus Hotels and Resorts. We have rejuvenated a host of properties returning an innate charm and beauty to each.
The famed Grand Geneva Resort & Spa of Lake Geneva , Wisconsin is Marcus’ most ambitious restoration project. Originally one of Hugh Hefner’s Playboy Resorts, the 30 year old property received a complete renovation, transforming it into one of the premier resort, golf and spa destinations in the Midwest .
Updating the Frank Lloyd Wright-inspired architecture, improving the two tour-quality golf courses, modernizing the 50,000 square feet of meeting space, and the 3 distinctive restaurants, has earned Grand Geneva Resort & Spa the AAA Four Diamond Award along with a host of other honors.
Consider the beautiful Pfister Hotel, the 4-star, 4-diamond crown jewel of Milwaukee . Built in 1893, the hotel featured richly appointed rooms, crystal chandeliers and a large art collection. Its grandeur faded over the years, the Pfis |
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Why People Like to Work for Us |
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Marcus Hotels and Resorts is an exciting and growing organization that has gained the utmost respect of the traveling public and local community because of the quality of service offered by our associates. In becoming a part of our associate team, you can take particular pride in knowing that you are an associate with one of the finest hotel and resort organizations in America.We take great pride in our dedicated management teams and associates and will continue to develop their potential and skills at all levels within our organization.
We believe in rewarding outstanding performance, and in promoting from within to develop a culture of high expectation and achievements, as well as a solid base of highly qualified associates.
We will remain a quality-minded corporation, dedicated to upholding our corporate slogan People Pleasing People. ...
Come be a part of a dynamic and fast-growing organization!The concept of people pleasing people has long been the guiding principle of Marcus Hotels and Resorts. Our guests tell us over and over that the warmth and sparkle of our 'people pleasers' make staying at a Marcus facility a truly 'magical' experience,' says Bill Otto, president of Marcus Hotels and Resorts.
A new program called Marcus Magic reaffirms the division's commitment to quality service provided by helpful and courteous associates. The program is an opportunity for supervisors, guests and fellow associates to recognize people pleasers. Associates wear Marcus Magic pins as proud symbols of their personal commitment to delivering exceptional customer service. |
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Company Statistics |
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Property Portfolio |
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| Types of properties we operate |
Hotel, Resort |
| Types of locations |
Airports, Resorts, Major Cities, Small Cities |
| Properties are located in |
California, Illinois, Minnesota, Missouri, Texas, Wisconsin |
- We operate a total of 12 properties.
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Internet Links |
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